Terms and conditions of booking
Booked terms can be cancelled with up to 2 weeks notice before the beginning of the first class of the month you have booked and the refund will be 80% of the booking.
Once a monthly block has started then Dinkies Swim School is under no obligation to refund any classes if you wish to terminate your course with us.
Dinkies Swim School is unable to refund any participants due to adverse weather conditions.
At Dinkies Swim School we do not offer ‘holidays or catch-up sessions’ this is due to our classes being at the lowest price we can make them all lessons must be booked in monthly blocks and paid in full.
If a child does not attend a lesson due to cold/flu a refund will not be given unless a doctor’s note is provided.
If Dinkies Swim School cancels a lesson due to a problem with the pool or teacher absence then a full refund for that lesson will be given to all participants from each lesson where the child is affected.
All lessons are booked in rolling monthly blocks – paying for only the amount of lessons you are due to receive that month via direct debit. Once you sign up with Dinkies you are placed in to a rolling place which continues each week minus swim school holidays –holiday dates run along side the local schools in the area. Should you wish to cancel your place you can do this by telling us when we send invoices for the next monthly block. Please ensure you cancel your direct debit with us at this time also.
Please do not bring your child swimming if they have any of the following: Conjunctivitis, Ear infection, chicken pox, diarrhoea, impetigo, vomiting, or a very bad cold – if your child is suffering from any of the above they should be cleared by a doctor before attending our classes. Vomiting should have stopped for at least 48 hours before swimming, any children who have suffered diarrhoea should not attend swimming lessons until 2 weeks have passed since last loose stool – this is due to the possibility of cryptosporidiosis being passed within the pool to other participants.
Please do not attend any lessons if you or your child are showing any signs of COVID-19.
If a pool should become unusable long term Dinkies Swim School will try to find an alternative pool however will not cover any travel costs that may occur for this, should you not wish to take the alternative pool a refund will be given for lessons which will be missed.
Dinkies Swim School will give priority for future lessons to all current swimmers before releasing to any new participants or waiting lists
Dinkies Swim School may have to merge classes as class sizes become smaller and parents return to work. We will inform you with notice should this happen and if your lesson is affected.
Should you or your child have a medical condition please let us know at your earliest convenience – all information will be kept strictly confidential. This includes new pregnancies.
Dinkies Swim School asks that all participants wear two nappies, one disposable nappy and a neoprene nappy over the top. These can be purchased from us for £10 any child not wearing a neoprene nappy will be refused entry into the lesson and a refund will not be given for the class missed. Please take all nappies home with you after lessons. Children who are toilet trained must still wear a neoprene nappy cover until they have been trained for over 1 year. Failure to comply with our Neoprene nappy system will result in refused entry into lessons with no refund given.
Please remain quiet when waiting on the poolside for your lesson to begin and do not enter the pool until invited to do so by your teacher. If your teacher is not poolside for any reason please do not use the pool unsupervised, please keep all children and their toes away from the water.
Please remember that the pool side can often slippery so please be sure to take care of yourself and little one whilst waiting for your lesson. Please encourage children to walk and if late please walk, your teacher will help you in to the pool when there is a space that is safe within the lesson being taught. Dinkies Swim School will not accept any responsibility for accidents on poolside.
All adults in the pool should be 16 years plus. We can only allow one adult in the pool with one child at a time – Adults are welcome to swap weekly should they wish to do so.
We follow the rules and policy for ASA wave power with regards to safeguarding your children. Safeguarding policy can be downloaded from www.swimming.org if you have any concerns regarding the safety of a child then please do not hesitate to contact Dinkies Swim School by calling 07928750174 or you can call the ASA directly on 08081004001. Our Designated safeguard lead can be reached on rachel@dinkiesswimschoo.co.uk
Should you wish to take any photos of your child please do ensure that you ask permission from the teacher in the pool and always make sure only your child is in view. Should you take photos that may have any other child within the frame please do not post this on any social media channel. Videos are NOT permitted to be taken within our lessons.
Please do not attempt to take any underwater photography in our lessons.
All cars parked at venues and property left in a changing room or poolside is the responsibility of the owner and left at the owner’s own risk.
